Duties & Responsibilities
- Handling and channeling public complaints.
- Follow up on public complaints and update actions in the system.
- Handling and channeling daily KPI non-compliance to the Supervisor.
- Updating daily KPI action feedback along with pictures in the system.
- Preparation of daily and monthly reports for Public Complaints and KPI.
- Perform other duties as directed by superiors from time to time.
- Carry out and execute assigned tasks in accordance with Standard Operating Procedures at all times.
- Comply with safety rules for all work activities and jobs.

NOTE: The list of duties and responsibilities noted above does not mean that it has included all the duties and responsibilities that must be performed by the employee. The Head of Department reserves the right to revise this list of duties from time to time and/or employees may be required to perform other related duties and responsibilities to meet the current needs of the company.

Job Requirements
- Have a Diploma in Communications, Public Relations, Administration or equivalent.
- Skills in the use of computers and Microsoft Office applications.
- Willing to move to different places to carry out tasks if necessary.
- Have a valid class D driver's license.
- Have own vehicle.
- Have good communication skills with colleagues and customers.
- Willing to work outside working hours and on holidays when needed.
- Relevant experience is an added advantage for this position.

  Spoken Language:  Bahasa Malaysia, English

  Written Language:  Bahasa Malaysia, English

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