Duties & Responsibilities
To manage the increased volume of hardware, helpdesk tickets, and system administration tasks arising from the full rollout of the SWM Telematics platform, in order to ensure continuous support for fleet tracking management and to maintain the service levels provided by the vendor after the replacement.
The IT Assistant will be responsible for:
• Hardware Management: Provisioning, configuring, and calibrating GPS units; flashing firmware; installing and troubleshooting SIM cards; and performing physical maintenance and repairs on devices.
• Helpdesk & End-User Support: Serving as the primary contact for staff troubleshooting hardware/software issues, resolving signal or data discrepancies, managing user access profiles, and conducting training for non-technical staff.
• Software & System Administration: Monitoring in-house map data and telemetry for latency; assisting with documenting and escalating software errors to HQ IT teams.
• Inventory & Asset Tracking: Maintaining a detailed inventory log of all trackers, cables and parts; and keeping accurate records of device deployment and decommissioning status.
• Reporting: Compile and generate a weekly overview of fleet conditions, operational performance, and system monitoring for weekly review.