Role


Duties & Responsibilities
KEY DUTIES AND RESPONSIBILITIES / TUGAS DAN TANGGUNGJAWAB :

Core Responsibilities / Tanggungjawab Utama

a) Operation
• Is responsible for the planning, implementing, monitoring KPI PPSPPA and ensuring an effective on time for cleansing and collection services for the designated area.
• To ensure operating plans and schedules are regularly reviewed and updated.
• To liaise with the designated area local authorities and PPSPPA to maintain good relationships.
• To manage the Public Complaint (CRM) / KPI received in the designated area by rectifying it promptly and within time frame.
• To ensure all operation activities were implementing based on SWM Quality Manual and ISO 9001:2008 standard and KPI PPSPPA.
• To report on any problems to Branch Administrator, Service Area Manager or Regional Operation Manager.
• Responsible to development of target and budget for the unit and also provide the management with periodic reports of planned activities, progress and problems for better solution.
• Provide the Operation Head of Department daily planned activities progress and also to hold discussions regularly to solve problems which arise from time to time.
• To follow and implement work instructions from Branch Administrator, Service Area Manager and the Top Management from time to time.
b) Administration & Human Resources
• To ensure that all collection and cleansing truck/ equipment in designated area are in good operating condition and legally for road use.
• To communicate with subordinates regularly and promptly and uphold company good image professionally internally and externally.
• To updated organization chart monthly.
• To report manpower planning and manpower shortage to Branch Administrator.
• To planning and analyse for training needed for subordinates with their job scope.
• To monitor and ensure subordinates are following company rules and regulation, safety and health guidelines from time to time.
• To generate and ensure all reports required by the Management and other supporting departments submitted promptly and accurately.

Job Requirements
• Minimum two (2) years of working experience in operation, managing people and resources such as fleet or equipment.
• A good team player with high level of integrity, initiatives, resourceful, mature and good interpersonal skills.
• Good organizational and analytical skills and possess strong sense of ownership to complete assigned tasks / audits within the stipulated timeframe.
• Good command of English and Bahasa Melayu with good report and communication skills.
• Good leadership and capable to work effectively with diverse working levels of people.
• High resilience and able to work under pressure.

Back Apply