Duties & Responsibilities
a)Check and monitor daily e-Arahan Kerja Baikpulih (e-AKBK) cases, noted/ cancel the case for next action.
b)Collaborate with Workshop and Equipment team on specification of spareparts needed to ensure matching for repair and maintenance.
c)Liaise with HQ-Procurement team on equipment/ spareparts purchasing matters, system material codes, quality feedback and other relevant issues.
d)Generate Purchase Requisition (PR) for non stock items and outsource services.
e)Follow up on the item delivery status and outsourced repairing services’ status.
f)Liaise with Store to ensure GIN/ GRN is completed for stock items.
g)Monitor the entire process in Perfekto, SAP I & II, release SES (Service Entry Sheet) if any, and perform TECO (technical complete) to close case.
h)Ensure all relevant documents are updated and kept for reference.
i)Monitor the work progress closely and provide guidance or advice to subordinates whenever necessary.
j)Report to the superior if there is any issues which need immediate attention.
k)Prepare relevant monthly reports and system analysis to study the inventory trends for repairing and servicing.
l)Control the financial budget to ensure the process is operating within the desired quality, cost and efficiency level.
m)Perform periodical audit on the work process and documentation.
Assist in any other ad-hoc duties as assigned by the superior from time to time.