Duties & Responsibilitiesa)
Operation
- Is
responsible for the planning, implementing, monitoring KPI PPSPPA and
ensuring an effective on time for cleansing and collection services for the
designated area.
- To
ensure operating plans and schedules are regularly reviewed and updated.
- To
liaise with the designated area local authorities and PPSPPA to maintain good
relationships.
- To
manage the Public Complaint (CRM) /i-MEM received in the designated area by
rectifying it promptly and within time frame.
- To
ensure all operation activities were implementing based on SWM Quality Manual
and ISO 9001:2008 standard and KPI PPSPPA.
- To
report on any problems to Branch Administrator and Service Area Manager.
- Responsible
to development of target and budget for the unit and also provide the
management with periodic reports of planned activities, progress and problems
for better solution.
- Provide
the Operation Head of Department daily planned activities progress and also
to hold discussions regularly to solve problems which arise from time to time.
- To
follow and implement work instructions from Branch Administrator, Service
Area Manager and the Top Management from time to time.
b)
Administration & Human Resources
- To ensure that all
collection and cleansing truck/ equipment in designated area are in good
operating condition and legally for road use.
- To communicate with subordinates regularly and promptly and uphold
company good image professionally internally and externally.
- To updated organization chart monthly.
- To report manpower planning and manpower
shortage to Branch Administrator.
- To planning and analyse for training needed
for subordinates with their job scope.
- To monitor and ensure subordinates are
following company rules and regulation, safety and health guidelines from
time to time.
- To generate and ensure all reports required
by the Management and others supporting Department submitted promptly and
accurately.